Refund and Returns Policy

Refund and Returns Policy

At Play and Co, we are committed to providing high-quality rental experiences. Please review our policy below for information on cancellations, damaged or defective products, returns, and our service area.

  1. Cancellation Policy:

a. Cancellation Window: We do not offer refunds for canceled rental orders.

  1. Damaged or Defective Products:

a. Reporting Damages: If you receive a damaged or defective product, please notify us immediately. We will work with you to find a suitable solution.

  1. Returns Policy:

a. Return Eligibility: We do not accept returns for any reason.

  1. Exclusions:

a. Custom Orders: Customized or personalized orders are final sale and not eligible for returns.

b. Hygiene Products: Due to hygiene reasons, products like ball pits cannot be returned once used.

  1. Service Area:

Our policies apply to customers within Fresno and surrounding areas only.

  1. Contact Us:

If you have any questions or concerns, please reach out to our customer service team at +1 415-610-2305.

Note: Our policies are subject to change without notice. Please refer to our website or contact us directly for updates.

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