Refund and Returns Policy
At Play and Co, we are committed to providing high-quality rental experiences. Please review our policy below for information on cancellations, damaged or defective products, returns, and our service area.
- Cancellation Policy:
a. Cancellation Window: We do not offer refunds for canceled rental orders.
- Damaged or Defective Products:
a. Reporting Damages: If you receive a damaged or defective product, please notify us immediately. We will work with you to find a suitable solution.
- Returns Policy:
a. Return Eligibility: We do not accept returns for any reason.
- Exclusions:
a. Custom Orders: Customized or personalized orders are final sale and not eligible for returns.
b. Hygiene Products: Due to hygiene reasons, products like ball pits cannot be returned once used.
- Service Area:
Our policies apply to customers within Fresno and surrounding areas only.
- Contact Us:
If you have any questions or concerns, please reach out to our customer service team at +1 415-610-2305.
Note: Our policies are subject to change without notice. Please refer to our website or contact us directly for updates.